Terms of service

PURCHASE & SHIPPING TERMS

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via Healing Alternatives (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between Healing Alternatives (A.B.N. 86 440 649 904) (we, us, our, or Healing Alternatives) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Healing Alternatives is not obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please email info@healingalternatives.com.au immediately and we will do our best to update your details before your order is dispatched.

PURCHASE PRICE

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and exclude GST.

The actual amount that you are charged for your purchase will depend on the international currency conversion that you are charged via your bank.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Products to you.

PAYMENT

Healing Alternatives accepts payment via Amex, Visa, Mastercard, PayPal and Afterpay.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Healing Alternatives does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

PROCESSING OF ORDERS

We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the next business day.

Please allow 24-48 hours to dispatch your order. Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays. Please email us if you require your item to be sent immediately and we will do our best. Due to the high volume of orders that come in over the weekend, orders placed on a Monday will typically be sent Tuesday but again, we will do our best to send it the same day

We will provide you with a tracking number once we have shipped your order to you.

ORDER VALIDATION

If your order has been flagged as suspicious in our system for any reason we may ask for validation before shipping the order. This may include forms of identification such as a license or bank statement (covering all confidential information). This is sometimes also the case for orders of a high value (over $500).

PICK UP

We now offer the option to pick up your order from our Warehouse. We are located in Yandina on the Sunshine Coast. Please email our customer service team to arrange a time to collect your parcel. You will need to include your order number and name. If postage has been paid this will be refunded once your order has been collected.

DELIVERY TIME

Delivery times will depend on your postcode. Delivery is typically 1-2 days express and 3-5 days standard – but can be longer for remote areas.

We currently only accept orders that will be delivered in Australia

Please use the link below to check an estimate of your delivery time. Our postcode is 4561

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

SAFE DROP

Please note: All orders sent within Australia are SAFE DROPPED. If you would prefer to sign for your parcel please email our customer service team and they will amend your order. All international deliveries must be signed for

SHIPPING

Order pick-up

Orders are collected from XXXXXXXX. A collection time needs to be arranged by contacting our customer service team on info@healingalternatives.com.au

Within Australia

All our parcels are sent via Australia Post.

The above delivery service includes tracking but does not include insurance.

Parcels will be left via safe drop unless specified otherwise in writing by the customer.

International

We do not ship to countries outside of Australia.

Shipping will be via Australia Post. Express post is also available.

DELIVERY TIME FRAMES

We cannot guarantee delivery times. However, you should receive your delivery within the following time frames: (note: business days)

Australia (metropolitan areas) – Express – usually next business day;

Australia (metropolitan areas) – Standard – Usually 3 business days

Australia (regional areas) – between 3 and 7 days;

However, there may be times when shipping will take a little longer. If you have not received your items within our designated time frames, please email us your full name and order number and we will investigate on your behalf.

We do not offer refunds or compensation for orders received outside these times. Delays are rare but can happen unexpectedly. We will do our best to fix any issues that may arise in regard to your orders being delivered.

PREORDERS

We will do our best to give you an accurate arrival date for preorder items, however, sometimes there are unexpected delays that are out of our control. We do not refund if an item arrives later than expected, but we can offer a credit for the balance.

If you place an order that includes a preorder item, the items are all sent in the one post bag. If you wish to have items in stock earlier, you must place separate orders. Orders that are split after placing the order will incur a postage charge.

CANCELLATION OF ORDERS

Healing Alternatives may cancel your order if for any reason we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

If a customer chooses to cancel an order for any reason prior to the order being shipped, a credit note will be issued for the balance and the postage price refunded. A refund on the items will not be issued.

ITEMS MISSING IN TRANSIT

Healing Alternatives is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier – we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. By purchasing from Healing Alternatives, you are accepting these terms. If an item goes missing, we will do the best we can to lodge a claim on your behalf and compensation through the carrier.

ITEMS MISSING FROM AN ORDER

Should any item be missing from an order, please email info@healingalternatives.com.au and include the following information: Your order number and an image of your invoice, our team will then investigate.

In the rare occasion where there is an inventory issue and we are unable to supply an item that has been ordered we will refund you immediately. If you purchased this item with a credit note, your refund will be placed back onto your credit note. The rest of your order will be sent within the appropriate time frame and cannot be cancelled.

FAULTY ITEMS

Please check your item over carefully upon receiving it. If there are any faults the item can be sent back to be assessed by our returns department. If the item is faulty, you will be refunded in accordance with your consumer rights. Your postage will also be covered should this be the only item you are returning. If the packaging has been removed and the item has been used, we will be unable to accept the item back, this is considered wear and tear.

RETURN OF ITEMS

Any return of Items to us by you will be governed in accordance with our Warranty and Refund Policy.

PROMOTIONAL OFFERS

All discount codes for sale periods must be added at checkout. Refunds will not be given if the discount code is not added correctly. Please ensure it has been activated before checking out. Our system does not allow for partial refunds if the code is not entered.

GIFT CARD/CREDIT NOTE POLICY

If an item was purchased using a Gift Card/Credit Note and has been returned due to a manufacturing fault, the customer will be re-issued a Gift Card/Credit note for the balance. The customer will be refunded any extra expenses they may have incurred (for example postage). If there is an Inventory Issue with an item on your order and we are unable to fill it for any reason and you have purchased using a Gift Card/Credit Note, the Gift Card/Credit Note will be re-issued for you to purchase something else.

CONSENT

By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to the Healing Alternatives business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may contact us at any time to unsubscribe.

GOVERNING LAW

The laws of Queensland, Australia govern these Purchase & Shipping Terms.

ENQUIRIES

Please email info@healingalternatives.com.au if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 28/06/24